Shipping Policy

All prices in our online store include VAT but exclude shipping fees. The final delivery cost is calculated at checkout according to parcel size, destination and the selected courier. We also support secure card payments via KLIX.

All orders are processed and dispatched from our warehouse in Vilnius, Lithuania on business days. During peak periods processing and delivery may take longer than usual.

Large or Bulky Items

Products that exceed standard parcel dimensions, such as cages, grooming tables, dryers, furniture or bathtubs, are not eligible for free shipping promotions. These items are usually shipped on pallets via Schenker or other freight partners, and additional delivery charges apply. Customers may also pick up such items directly from our warehouse in Vilnius or arrange their own transportation.

Couriers & Tracking

We cooperate with FedEx, DPD, Omniva, SmartPost, Schenker and local courier partners depending on the destination country. As soon as your parcel is handed over to the courier, you will receive a tracking number by email to follow the shipment.

Delivery Times

Delivery times depend on the destination country, selected service, order size and courier network capacity. Any delivery estimates shown at checkout are indicative and not guaranteed. Once a parcel has been handed over to the courier, Groomica cannot be held responsible for delays caused by customs procedures, local holidays, weather conditions or carrier disruptions.

Shipping Rates and Thresholds

For European Union destinations we offer economy shipping with free delivery for orders over €200, subject to the conditions below. Free shipping applies only to standard courier delivery zones and does not apply to oversized or pallet shipments, remote or extended delivery areas, islands, difficult-to-access locations or destinations subject to special courier surcharges.

Remote and extended delivery areas: Free shipping thresholds apply only to standard courier delivery zones and do not guarantee free delivery to every address within a country. Certain postal codes, rural locations, islands, remote regions or other areas classified by FedEx, DPD or another delivery partner as remote, extended, difficult-to-access or subject to a destination surcharge may incur additional shipping charges, regardless of parcel size or weight.

If the actual carrier cost for delivery to your address is substantially higher than our standard shipping cost, the order may not qualify for free shipping even if the order value exceeds the advertised free-shipping threshold. In such cases, Groomica will contact you before dispatch and provide the additional shipping cost. You may accept the additional charge or cancel the affected order for a full refund before shipment.

Country	Method	Price from	Free shipping from
Lithuania	Omniva / DPD Parcel Locker	€3.50	€200*
Latvia	Omniva / DPD Parcel Locker	€3.50	€200*
Estonia	Omniva / DPD Parcel Locker	€3.50	€200*
Finland	Omniva / SmartPost Parcel Locker	€6.00	€200*
Sweden	SmartPost Parcel Locker	€7.00	€200*
Denmark	SmartPost Parcel Locker	€7.00	€200*
Germany	DPD Parcel Locker / Courier	€6.00	€200*
Netherlands	DPD Parcel Locker / Courier	€6.00	€200*
Belgium	DPD Parcel Locker / Courier	€6.00	€200*
Czechia	DPD Parcel Locker / Courier	€6.00	€200*
Slovakia	DPD Parcel Locker / Courier	€6.00	€200*
Austria	Courier Delivery	€8.00	€200*
France	Courier Delivery	€8.00	€200*
Spain	Courier Delivery	€8.00	€200*
Other EU countries	Courier Delivery	€8.00	€200*
United Kingdom	Courier Delivery	from £9	Not applicable
United States	FedEx International	from 14 USD	Not applicable
Rest of the World**	FedEx International	from €12.00	Not applicable

*Free shipping applies to standard delivery zones only. Carrier surcharges for remote, extended or difficult-to-access delivery areas are excluded from the free-shipping offer. Eligibility is determined by the delivery address and the applicable courier rate.

**Shipping availability depends on geopolitical restrictions and courier limitations. Some destinations may be temporarily unavailable due to war zones, sanctions or suspended routes.

Additional Conditions

Shipping rates displayed at checkout are calculated automatically based on the information available to our systems. In exceptional cases, including remote-area surcharges, island deliveries, incorrect address classification, oversized parcels, special handling requirements or unusually high carrier charges, the rate displayed at checkout may not reflect the actual transportation cost.

If an automated system calculates shipping incorrectly, or if the actual courier rate is significantly higher than the rate shown at checkout, Groomica reserves the right to adjust the shipping charge before dispatch.

We will always contact you before making any additional shipping charge. You will be provided with the updated delivery cost and may either approve and pay the additional charge or cancel the affected order for a full refund before shipment.

Customs & Import Restrictions

Customers outside the EU are acting as the Importer of Record and are responsible for ensuring that the purchased products, such as pet cosmetics, pet food products and grooming tools, comply with their local import regulations.

Groomica does not provide country-specific veterinary, sanitary or FDA-style certificates. We are not responsible for packages seized, delayed or destroyed by local customs due to missing import licences, restricted ingredients or local import requirements. In such cases, no refunds will be issued for shipping costs or destroyed goods.

Contact

For more details regarding international, oversized, remote-area or express shipments, or if you have any questions related to delivery, please contact us at: hello@groomica.eu.